Insurance

Whose products do we offer?

We offer products from a range of insurers.

We can only offer products from a limited number of insurers for life assurance, critical illness cover, income protection, buildings and contents insurance, and accident, sickness and unemployment insurance. Ask us for a list of insurers we offer insurance from.
We can only offer products from MetLife UK for cash lump sum accident protection.

Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed
your needs.
You will not receive advice or a recommendation from us. We may ask some
questions to narrow down the selection of products that we will provide details
on. You will then need to make your own choice about how to proceed.

What will you have to pay us for our services?

A fee

No fee

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy.

For whole of life and term pure protection insurance (life and critical illness cover) we are paid by commission from the insurer. This means that if you purchase one of these products we will receive commission in addition to any fee indicated above and in addition to any adviser charges / fees you may have been or will be paying Openwork for investment-related services.

The amount of commission will be disclosed separately should you purchase one of these protection products.

Who regulates us?

We are an appointed representative of Openwork Limited, Washington House, Lydiard Fields, Swindon, SN5 8UB, which is authorised and regulated by the Financial Conduct Authority. Openwork Limited’s Financial Services Register number is 408285.
Openwork Limited’s permitted business is advising on and arranging mortgages, general and pure protection insurance and life insurance, pensions and investments. You can check this on the Financial Services Register by visiting the FCA’s website
www.fca.org.uk/firms/systems-reporting/register or by contacting the FCA on 0800 111 6768.

Loans and ownership

Allied Zurich Holdings Limited (“AZH”) holds 25% of the ordinary shares in Openwork
Holdings Limited. AZH is ultimately owned by Zurich Insurance Group Limited (“ZIGL”). ZIGL is incorporated in Switzerland and also owns Zurich Assurance, Zurich Insurance and Sterling ISA Managers Limited.

What to do if you have a complaint

If you wish to register a complaint, please contact us:
…in writing
Write to: Complaints Management Team, Openwork Limited, Washington House, Lydiard Fields, Swindon, SN5 8UB.
…by phone
Telephone 01793 567800
Information about our internal complaints handling procedures is available free of charge, on request from the Complaints Management Team.
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

Financial Services Compensation Scheme

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Insurance
Insurance advising and arranging is covered for 90% of the claim, without any upper limit.
Mortgages
Mortgage advising and arranging is covered up to a maximum limit of £50,000.
Further information about compensation scheme arrangements is available from the FSCS.

You will receive a quotation which will tell you about any other fees relating to any particular insurance policy

For whole of life and team pure protection insurance (life and critical illness cover) we are paid by commission from the insurer. This means that if you purchase one of these products we will receive commission in addition to any fee indicated above and in addition to any advisor charges / fees you may have been or will be paying Openwork for investment-related services The amount of commission will be disclosed separately should you purchase one of these protection products.